When placing an order with Marlena DuPelle, you are entering a contract and agree to abide by the following terms and conditions, as stated below.
Contract Terms and Conditions:
1. Minimums and New Orders:
Minimum Order Quantities:
A. Earrings: 12-pcs per design. Platings can be mixed.
B. Bracelets: 12-pcs per design. platings can be mixed.
c. Necklaces: 8-pcs per design. platings can be mixed.
D. Hair Accessories: 8-pcs per design. platings can be mixed.
**all designs with pearls can be either Swarovski pearls (white or cream) or Freshwater pearls. please specify.
BEFORE PLACING YOUR ORDER: Please fill out the form on the navigation page, with the type and quantities. Send this to us so we may calculate your shipping cost BEFORE you order.
2. Credit Terms: Payment is due immediately upon receipt. Credit Cards accepted only.
3. Creation and Shipping Time: All of our pieces are handcrafted and GALVANIZED, which takes time. Due to the nature of our this creation process, orders can take from 4-6 weeks or less - depending on the size of the order, to be completed. Shipping time is only 5-7 days. We use SPM Express shipping which is handled by DHL in most countries. When placing the order, be sure to provide us with the name of the person(s) who will be signing for your packages.
4. Packaging: Pieces are shipped as is but if you would like our packaging (gift boxes) for your pieces, let us know before you complete your order.
5. Damages, Short or Lost Shipment: Please check your package upon arrival. If any pieces have been damaged or the order is short or incorrect, please contact us immediately.
6. Returns: Each piece is handcrafted and made to order, only repair is offered, if necessary. therefor, Returns cannot be accepted.