RETURNS & EXCHANGES
All jewelry pieces are made to order. Items can be returned for site credit only if they are returned/shipped within 7 DAYS of receiving them.
The jewelry must be returned in its original packaging and perfect condition. Jewelry exchanged must be of equal or greater value.
Custom orders are not refundable/returnable.
Shipping fees are the customer's responsibility. For shipping the new item(s) the shipping Fees are as follows:
Express SPM Shipping is used for all orders. Shipping fees can be subject to change.
Any repairs will be subject to a fee determined on a case by case basis. Please include copy of your original invoice.
Shipping costs for each way will be the customers responsibility.
We accept the following credit/debit cards as payment methods: Apple pay, Visa, Mastercard, American Express, Discover, Diners Club, JCB.
All purchases must be paid in full before creating your jewelry.
All shipped items are signature required with a tracking number. For all international and domestic orders, express shipping is used.
The shipping charges are automatically calculated and shown during the check-out process. Customs fees and/or taxes, tariffs are the customer's responsibility. Shipping estimated times are listed below:
This does not give a guaranteed delivery date, and they are estimated times only.
Approximate Shipping Time:
United States: 5-7 business days
Canada: 6-8 business days
UK & Europe: 3-6 business days
Australia and New Zealand: 5-7 business days